FAQ

Classes run year-round, and are based on perpetual (ongoing) enrollment. Families can enroll any time throughout the year; however, new families need to start within the first two weeks of the month. Tuition is billed monthly. Classes meet once per week.

Students will automatically keep their spot each month as long as needed and as long as the class exists. Students may move out of time slots as they are promoted to another level, may request a different time, or may submit a withdrawal request.

If you are new to our program, though it’s not required, we recommend sticking with it for at least 3 months to truly start to see the benefits.

To enroll in our program, simply fill out the Waterbabies Web Registration Form to create your family account. After you submit your form, you will receive an email confirmation which will include a link to your Parent Portal as well as a helpful instructional video. Once you have logged in to your Parent Portal, you will be able to enroll in classes, waitlist for classes, update contact and student information, edit payment details, and much more.

To enroll in a class, go to ‘Classes’, then ‘Find Classes’. Select the particular class you would like to enroll in, click ‘Enroll in this Class’, select the student, then ‘Enroll.’ A box will pop-up to confirm you were enrolled and you will receive a confirmation email. Once enrolled, you can view the class details on your portal dashboard or under ‘Classes’ > ‘My Schedule.’

Perpetual enrollment means once you’ve enrolled your child in a class, they will automatically continue each month unless we receive a withdrawal request. Students will be able to keep their time slot as long as needed, and as long as the class exists.

To get on the waitlist for a class you want, login to your Parent Portal. Go to ‘Classes’, then ‘Find Classes’ where you will see options for Locations, Ages and Wait Lists. Click the slider to show you full classes with Waitlists. For the classes you want, click on ‘Join Waitlist’, select the student, then ‘Enroll’. A box will pop-up to confirm you were added to the waitlist. Now you can see all the classes you are waitlisted for on your Dashboard.

When a spot opens up in a class, we immediately look to the waitlist to find the next eligible family. First priority will be given to enrolled students who need to move up to a new level, followed by enrolled students who prefer the different class option (based on when they got on the waitlist.) After that, classes openings be will offered, on a first-come first served basis, to waitlisted students who are not yet enrolled in a class.

Tuition is billed monthly. The monthly billing amount may vary based on the number of lesson days in the month, including adjustments for holidays or other closures. (See our 2022 Calendar for ‘No Class’ dates.)

Tuition for the upcoming month is billed on the 24^th of the current month. Once you are enrolled in lessons, you will continue to be billed monthly until you notify us of your withdrawal request via the Withdrawal form (see ‘Withdrawing from Lessons’ below). Tuition for your first month will be prorated based on the number of classes left in the month and will be billed within the week of your enrollment.

Product payments are processed usually within the week of purchase. All other fees are processed within several days of posting.

If a monthly payment is declined, you will be notified via automated email so that you can remedy the situation via your Parent Portal. If unresolved after one week, you will receive an email from our office alerting you to the problem and allowing one more week to make payment. If payment is not made within two weeks of the initial notification, the student may be dropped from the class.

All payment processing is handled directly through our PCI compliant registration system, Jackrabbit Technologies, and all credit card and bank draft information is securely saved for ease with future enrollments. We ask everyone to ensure their payment details are up-to-date to avoid any issue during monthly billing.

Effective 2020, enrolled families will be charged a non-refundable $36 Annual Registration fee in January. Any family enrolling later in the year (after January) will be prorated the Annual Registration fee. This fee helps offset the administrative costs associated with enrollment each year.

This fee only applies once a family has enrolled in a class; they will not be charged for simply setting up their Parent Portal.

To withdraw from lessons, please complete and submit the Withdrawal form. To avoid being billed for the upcoming month, please submit your withdrawal request form no later than the 15^th of the current month. If you submit the form between the 16^th and the 23^rd of the month, we can remove your student(s) from the next month’s lessons with a $30 per student late withdrawal fee. If between the 24^th and the end of the month, we can remove them from next month’s lessons, and we will refund 50% of your tuition with no late withdrawal fee. If between the 1^st and 7^th of the same month, we can remove them from lessons, and we will refund 25% of your tuition with no late withdrawal fee. After the 7^th of the same month, there will be no refund.

For more detailed information, be sure to visit our Policies and New Family Preparation pages.