Policies

Stay Safe, Stay Well: In light of COVID-19, we have implemented health and safety measures for Safer Swim Lessons in our Safe Re-Opening.

Enrollment Policies

Class Enrollment: Our year-round classes are based on Monthly Perpetual Enrollment. This means once you’ve enrolled your child in a class, they will be able to keep their time slot as long as needed, and as long as the class exists. They will automatically continue each month unless they are promoted to another level or we are given proper notice of withdrawal. If you are new to our program, we recommend a 3-month minimum commitment to truly start to see the benefits. Classes meet once per week.

Tuition and Billing: Tuition is billed monthly. The monthly billing amount may vary based on the number of lesson days in the month, including adjustments for holidays or other closures. (See our 2020 Calendar for ‘No Class’ dates.)  

Tuition for the upcoming month is billed on the 24th of the current month. Once you are enrolled in lessons, you will continue to be billed monthly until you notify us of your withdrawal request via the Withdrawal form (see ‘Withdrawing from Lessons’ below). Tuition for your first month will be prorated based on the number of classes left in the month and will be billed within the week of your enrollment.

Class Pricing: Click here to see our current pricing & lesson options.

Annual Registration Fee: Effective 2020, each enrolled family will be charged a $36 non-refundable Annual Registration Fee, to be charged in January. Families enrolling after January will be prorated this fee based on the month they begin classes and will be billed within the week of their enrollment. (This fee only applies once a family has enrolled in a class; they will not be charged for simply setting up their Parent Portal.)

Discounts: The Columbia Athletic Club (CAC) Member discount and Multiple Class Enrollment discount will be suspended until we can return to our previous group class programming at all participating locations.

Payment Information: Once you have established your personal Waterbabies Parent Portal, the payment information you entered will be held in our enrollment system for future use. This is a secure system that follows PCI compliance regulations for establishing a secure connection with your payment processor.

You are responsible for making sure your form of payment remains current; this can be edited by you at any time within your portal. We accept bank debit, Visa, Mastercard and American Express. 

If a monthly payment is declined, you will be notified via automated email so that you can remedy the situation via your Parent Portal. If unresolved after one week, you will receive an email from our office alerting you to the problem and allowing one more week to make payment. If payment is not made within two weeks of the initial notification, the student may be dropped from the class.

Withdrawal from Lessons: To withdraw from lessons, please complete and submit the Withdrawal form. To avoid being billed for the upcoming month, please submit your withdrawal request form no later than the 15th of the current month. If you submit the form:

      • Between the 16th and the 23rd of the month, we can remove your student(s) from the next month’s lessons with a $30 per student late withdrawal fee.
      • Between the 24th and the end of the month, we can remove them from next month’s lessons, and we will refund 50% of your tuition with no late withdrawal fee.
      • Between the 1st and 7th of the same month, we can remove them from lessons, and we will refund 25% of your tuition with no late withdrawal fee.
      • After the 7th of the same month, there will be no refund.

Absence from Class: When you enroll your child in a lesson, you are reserving a slot that may be in high demand. By reserving your space, you are agreeing to pay for that space independent of your child’s attendance. It is your responsibility to ensure your appointments, vacations, and other activities do not conflict with any lessons for which you have enrolled. There are no tuition refunds or credits for class absences.

Make-up Classes: Due to limited lesson capacity and to prevent family crossover, we are unable to provide make-up classes at this time. We will add them back once we can return to our previous group class format.

Cancelled Classes: On occasion, Waterbabies must cancel a class due to pool contamination (fecal or throw-up), power outage, inclement weather, etc. When this happens, either a make-up class will be provided or a (1) class Waterbabies credit will be placed in your Parent Portal for future use. This credit will remain in your account, if unused, for up to one year. 

As soon as the office is informed of the need to cancel a class, we will notify affected families via text alert. 

Class Times Subject to Change: Waterbabies reserves the right to cancel or change class times due to low enrollment within an instructor’s shift. If Waterbabies cancels a class due to insufficient enrollment, we will give you options for enrollment in another class. If we are unable to find an alternative, your tuition will be refunded. This also applies if your class time is affected due to low enrollment in a different class within your instructor’s shift, causing your class time to be shifted. Please note: With our modified ‘Safer Swim Lesson’ format, if you show up to your scheduled 30-minute 2-student class and the other student is absent, your class time may be reduced to 15 minutes.

Instructors Subject to Change: Waterbabies reserves the right to move instructors to different times or pools as needed. Personal schedules may change or they may be needed to teach elsewhere based on their particular program training.

Appropriate Behavior: WaterBabies believes in treating everyone with courtesy and respect; therefore, we hold that same standard to all families in our program. Waterbabies reserves the right to cancel enrollment for persons behaving in a rude or abusive manner toward other Waterbabies families, any facility staff, or other facility guests.

Inclement Weather: In the case of extreme weather conditions and/or poor driving conditions, we will do our best to initiate all cancellation communications in a timely manner.

      • For daytime classes, under most circumstances if there are school closures in the district closest to the facility, we too will close and cancel classes. (If there are school district 1- or 2-hour delays, Waterbabies will continue classes as normal.)
      • For weekend and evening classes, we will continually monitor the conditions and notify families as soon as possible once a decision has been made to cancel swim classes. 

Equipment & Supplies

Swim Diapers: Reusable swim diapers are REQUIRED for all children under 5 years of age – even if potty-trained. Acceptable swim diapers: Reusable, cloth swim diapers with snug-fitting elastic around the waist and legs. Unacceptable swim diapers: disposable diapers, wraparound diapers, and diapers with ties, velcro, or wide-spaced snaps. Visit our online store.

Goggles: Clear lens goggles (so your child can see you) are REQUIRED for all parents participating in WaterBabies (Parent-Tot) classes. Goggles are also REQUIRED for all children in WaterBabies 2 (18-36 mos) and higher level classes.

Swim Caps: REQUIRED for anyone (parents or children) with hair below their ears.

Towels: Don’t forget to bring your own towels. 

Swim Fins: Floating fins or zoomers are REQUIRED for children in WaterKids 6 or higher. These should be labeled with your child’s name.

Basic Guidelines & Pool Etiquette

No Food and Beverages:  Snacks are not allowed on the pool deck at any time. The only exception is bottled water in a non-glass container.

Before WaterBabies Classes: We ask parents to wait on the benches/chairs at the side of the pool for your class to begin. Do not allow your child to wander on the pool deck or sit on the side of the pool splashing and kicking (this is distracting to the class in progress). When the class before you starts singing the ‘Goodbye Song’ that is the cue to come to the side of the pool and sit with your child to get ready for safe entry.

During WaterBabies Classes: Please stay with your class. If you need to move away to help calm your child, please let the instructor know.

Before/After WaterKids Classes: When children are in classes without a parent, at least one adult must stay on the pool deck during the class. If it’s too hot or crowded to wait in the pool area, at the very minimum, an adult must accompany swimmers on deck until they are safely in the water with their instructor, remain in the building during class, and return to meet them on deck 2-3 minutes before the end of their class.

Shouting: Do not shout instructions to your child from the side of the pool while they are in class. It is essential to allow the teacher to lead activities without interruption.

Pool Use: Enter and exit the pool promptly at the start and end of your class. The pool is for class use only. No open swim is allowed during lesson time unless otherwise posted.

Health Guidelines

COVID-19: If you or anyone in your household is currently showing (or has shown in the past 14 days) any symptoms such as coughing, fever, or shortness of breath, please stay home and notify the office. Additionally, if you have tested positive for COVID-19 (or have been in close contact with someone who has tested positive) within the past 14 days, please stay home and notify the office.

Communication: Keep us informed of any health conditions or contagious illnesses ASAP.

Eating: Do not feed your child at least one hour prior to class to avoid the possibility of throwing up in the pool.

Ears: Internal ear infections are not caused by water entering the ear externally.

Weather: Be sure to dry ears and hair after exiting the pool, especially when it is cold.

Cold: Do not attend class if your child is discharging yellow or green mucous, as that is an indication of an infection. If your child has mild cold symptoms without an infection (runny nose, light cough), but feels well enough and is in good spirits, it is okay to come to class.

Fever: Do not attend class if your child has a fever.

Diarrhea: Do not attend class until you’ve had 7-10 days with no sign of diarrhea.

Chicken pox:  Wait until the scabs start to fall off before coming to class.

Chlorine: We are not in the water long enough for the chlorine to be a problem unless you or your child has chlorine sensitivity.

Eyes: If your child has eczema, their eyes may be sensitive to the chlorine, and goggles will help protect their eyes.

Poop accidents: If you suspect your child has had a poop accident during class, please exit the pool before checking their swim diaper.